If you need to cancel or reschedule your booking for any reason, we require at least 24 hours’ notice via email ( paulosurfnorthshore@gmail.com ) before your lesson begins for any refunds to be processed. In case of cancellations from the client’s side, a 5% fee will be deducted to cover payment platform charges.
A rescheduled lesson is non-cancellable and non-refundable. Additionally, a lesson cannot be rescheduled more than once.
In case the lesson needs to be rescheduled within 24 hours, a non-refundable $50 fee will be charged.
No refunds are processed for video or photo packages once the files have been delivered.
We will contact you promptly if the lesson location needs to be changed due to weather conditions. If, for any unforeseen circumstances, your lesson is canceled from our end, we will notify you and attempt to arrange another suitable date or time. If rescheduling is not possible, a full refund will be provided.